About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
We are looking for a bilingual (Spanish & English) representative to deliver world-class customer support and build customer satisfaction
Job Summary
Agents support customers calling to check on gift card balance, transactions history, store locations reporting as lost or stolen and more related to their gift card. Agents also receive calls from Merchants for assistance when they are processing a sale on a customer gift card or activating batch of gift cards.
Primary Job Responsibilities
Skills/Knowledge/Abilities
Education
Experience Target
Specialized Certifications
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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We are looking for a bilingual (Spanish & English) representative to deliver world-class customer support and build customer satisfaction
Job Summary
Agents support customers calling to check on gift card balance, transactions history, store locations reporting as lost or stolen and more related to their gift card. Agents also receive calls from Merchants for assistance when they are processing a sale on a customer gift card or activating batch of gift cards.
Primary Job Responsibilities
- Ensure that customers receive the highest quality customer service.
- Responds to customer service inquiries regarding transactions.
- Delivers service at a high standard while knowing when to escalate and where to go for information.
Skills/Knowledge/Abilities
Education
Experience Target
Specialized Certifications
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